It is one of the most common problem in mobile phones and tablets. You'll be happy to know that today's commercially available VPNs come with effective customer support systems, with agents working 24/7 on resolving issues.Common VPN Shield Pro App Problems and Troubleshooting Steps ✅ I'm getting black screen / white screen (blank screen) when I open VPN Shield Pro? If Nothing Else Helps – Contact Customer ServiceĪnd lastly, if nothing else helps, and if your VPN still won't connect, our final piece of advice would be to contact your VPN. Try reinstalling your VPN, updating it, and make sure to update your device's operating system to the latest available version.ġ0. In that case, you'll know that something is wrong with your device and not with your VPN service. If your VPN works on the other device just fine, that means your VPN won't connect due to a local problem on your (original) device. More precisely, we recommend using a different device to connect to your VPN, such as your phone, tablet, or if you have another computer. This step won’t help you reconnect to your VPN, but it will provide you with valuable information on how to troubleshoot your issue. Then, we recommend restarting your device to ensure the newly added changes are correctly applied.ĩ. There should be an option to "whitelist" specific apps where you need to pinpoint your VPN. If you have antivirus or firewall software, you should take a close look at its settings. Once that happens, your VPN will practically stop itself from working. However, we've also been in situations where the required ports get closed, like the 443 TCP and 1194 UDP ports. Each time you change your VPN’s protocol, return to its home screen and try to connect once again.Īs a way to prevent your data from leaking online, VPNs typically close all open connection ports. You should see at least two protocols there, letting you switch instantly. So, open your VPN app and navigate to its settings panel. That can be done via your VPN’s interface. If a particular server has an issue with a certain protocol, your goal should be to switch to another protocol. That's because each protocol has a different method of encrypting your data, which means your data can be handled in many different ways. Knowing which VPN protocol you use is more important than you think. Open your device's VPN manager and cycle through your connections, checking if any of those work. The same applies to those who set up their VPN connections manually. So, if your VPN won't connect, launch its interface and try another server. That's why VPN services come with plenty of servers capable of hosting many users at once while giving you an option to find a server that works best for you. If a server is malfunctioning or overcrowded, temporary issues might happen. Try Connecting to a Different VPN ServerĪs you create connections to individual VPN servers, know that those connections are just that – individual. Remember that you don't need to reset your router (which will delete any custom settings). To learn more, here’s how to restart your router. While your device is restarting, do the same with your networking equipment. That will also restart your VPN client and its connections. With that said, we recommend you restart your device first (no matter if you use a computer, smartphone, tablet, or media streaming device). You would be surprised by how many technical issues can be resolved by restarting software and hardware. Restart Your VPN Client / Device / Router Type in the name of your VPN, and the website will tell you if any other users are experiencing connectivity issues at the moment.ģ. In that case, you should turn to DownDetector, which works with many VPN services as well. Of course, not every VPN offers a status page.
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